Location: Centurion

Salary: Market related CTC

Company Overview:

Lightstone Auto is an intelligent solutions company with strong, automotive industry-specific expertise and core capabilities in Dealer F&I systems, market performance and forecasting analytics and data management.

We specialize in delivering integrated, online knowledge solutions, batch and real-time data quality solutions, and a broad range of dealership focused analytical products to a range of automotive manufacturers, dealerships, government and financial services clients.

We hire exceptional people and provide them with the environment where they can excel. Our non-corporate culture encourages flexibility, collaboration and innovation.

We pride ourselves in our core values to Encourage Participation, Respond to Changing Needs and Win Together, which are reflected in each development, project, product or service we undertake to deliver.


Role overview

To provide and maintain ongoing support to all users (Internally and externally) as well as doing ongoing bug investigations and problem solving.

Telephone and email (CRM) support to all dealers/clients. Assist with installations using Remote access systems.

Qualifications/Requirements

  • Matric
  • IT Diploma, degree or role-related certificates
  • A+ Certification (would be advantageous)

Experience & Technical Skills

  • Intermediate computer skills
  • Previous Technical Support Consultant / Telephony experience is advantageous (Solution training will be provided)
  • Intermediary XML knowledge
  • Microsoft Windows 7 / 8 / 10
  • Proficient is Microsoft Systems

Non-technical skills

  • Telephony/Phone and email etiquette.
  • Ability to communicate fluently in English and Afrikaans (Advantageous)
  • Good people skills
  • Patience
  • Brand Ambassadorship
  • Honesty
  • Positivity
  • Attentive to detail and passionate about problem solving
  • Ability to accurately estimate work required tasks, prioritise work and deliver before deadlines.
  • Able to think creatively outside the box.
  • Ability to work with others in a Team.
  • Excited about learning.
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