Location:Centurion

Salary Market: Market related CTC

Company Overview:

Lightstone is an intelligent solutions company with strong, industry-specific expertise and core capabilities in data management, GIS, analytics and software development.


We specialize in delivering integrated, online knowledge solutions, batch and real-time data quality solutions, and a broad range of geo-spatial and analytic projects to a range of property, business to consumer, government and financial services clients.


We hire exceptional people and provide them with the environmentwhere they can excel. Our non-corporate culture encouragesflexibility, collaboration and innovation.


Role overview

Duties

  • Bank query admin (split payment queries, MIS report queries)
  • 2nd tier Support functions:

    • Investigations and advanced troubleshooting for first-line Support, Consultants, Banks, Standby and F&Is.

  • SCRUM – working with scrum team, attending stand-ups,contributing towards high performance team and successfulreleases.
  • Internal process conformity:

    • Internal conformity includes working with JIRA and thePMO.

  • Off Site meetings with clients, Monthly operational meetings
  • Invoice and account reconciliation, billing queries.
  • Incident reports:

    • Incident is logged with detail.

    Incident report is collated and ready for MANCO

  • Logging downtime/incidents/bugs

    • Ensuring a record of all incidents is logged and incidentnumbers are readily available for the banks.

  • Testing pre- and post-software releases (typically includesbugs and enhancements).
  • Staying for go-lives as and when needed.
  • Training assistance

    • Creating training material (e.g. videos) as well as clienttraining.

    Communication to the market about changes going livein specific releases.


Skills and Experience

  • Preferably vehicle finance / banking experience.
  • Technical background - an understanding of systemsintegrations a plus.

    • Software development lifecycle

  • Relationship management skills: Talks and acts with customerservice in mind. Customers include internal colleagues.
  • Team skills

    • Is proactive in building and maintaining a network ofeffective relationships with people inside and outside his/her group.

  • Good communication skills, both written and verbal.

    • Must have the ability to respond and follow-up onquestions and inquiries from clients, other manager sand colleagues. Must have the ability to maintain confidentiality.

  • Ability to work quickly and accurately on an independent basis;giving attention to detail and displaying the initiative to quickly identify and resolve variances, failures and discrepancies.

Non-technical skills:

  • Excellent verbal and written communication skills.
  • Must have a wealth of initiative.
  • Must have good business skills.
  • Must have strong admin skills.
  • Must be result-orientated.
  • Must have the ability to identify opportunities.
  • Excellent people skills.
  • Good time management skills.
  • Must have mobility/own transport.
  • Excellent telephone skills required.
  • Positive outlook on life, work and other people.
  • Passionate about working with people.
  • Able to prioritise work and deliver to deadlines.
  • Ability to work well in a team as well as individually.
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