Location: Centurion, Gauteng
Salary: Market Related Cost-to-Company
Duration: Permanent
Company Overview
Lightstone is an intelligent solutions company with strong, industry-specific expertise and core capabilities in data management, GIS, analytics and software development.
We specialize in delivering integrated, online knowledge solutions, batch and real-time data quality solutions, and a broad range of geo-spatial and analytic projects to a range of property, business to consumer, government and financial services clients.
We hire exceptional people and provide them with the environment where they can excel. Our non-corporate culture encourages flexibility, collaboration and innovation.
We pride ourselves in our core values to Encourage Participation,Respond to Changing Needs and Win Together, which are reflected in each development,project, product or service we undertake to deliver.
Role Overview
Customer-oriented individual required to provide technical support to customers and deal with other support queries in relation to Lightstone’s products and solutions, particularly within the property industry.
Qualifications
Any IT or Communication qualification
Experience
- More than 2 years’ call centre and/or customer management experience
(Solution training will be provided)
Technical Skills
Basic computer skills
Non-Technical Skills
- Ability to communicate fluently in English
- Excellent verbal and written communication skills, especially email and telephone etiquette
- Good listening skills
- Good people skills
- Patience
- Able to be a good brand ambassador
- Honesty
- Provide beginning to end resolution to all reported issues
- Positive outlook on life, work and other people
- Attentive to detail and passionate about problem solving
- Able to accurately estimate work required tasks, prioritise work and deliver to deadlines
- Excited about learning
- Able to think creatively outside the box
- Ability to work well in a team as well as individually
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