Job title: Business Transformation Specialist

Location: Centurion / Gqeberha (Hybrid)

CTC: Market related CTC


Company Overview

Lightstone Auto

Lightstone Auto is an intelligent solutions company with strong, automotive industry-specific expertise and core capabilities in Dealersystems (Sales, Stock, Marketing, F&I), market performance and forecasting analytics, and data management.

We specialize in delivering integrated, online knowledge solutions, batch and real-time data quality solutions, and a broad range of dealership-focused analytical products to a range of automotive manufacturers, dealerships, government, and financial services clients.

We hire exceptional people and provide them with the environment where they can excel. Our non-corporate culture encourages flexibility, collaboration, and innovation.

We pride ourselves in our core values to Encourage Participation, Respond to Changing Needs, and Win Together, which are reflected in each development, project, product, or service we undertake to deliver.


Team Overview

Transformation and Growth

The TAG (Business Transformation and Growth) team is a dynamic, cross-functional unit dedicated to shaping the future of Lightstone Auto.

With expertise across technology, business strategy, product development, and data analytics, the TAG team is at the forefront of driving innovation, transformation, and sustainable growth.

The TAG team plays a pivotal role in shaping the future of the company by driving both short-term successes and long-term growth. Through innovative thinking, operational excellence, and an unwavering commitment to customer satisfaction, the TAG team is instrumental in positioning the company as a leader in the automotive SaaS and data space.


Role Overview

Business Transformation Specialist

The Business Transformation Specialist is responsible for driving and managing comprehensive change initiatives across the organization.

This role involves leveraging skills in digital transformation, customer experience, marketing, UX, business analysis, project management, and go-to-market strategies to optimize business processes and improve overall performance. The ideal candidate will work collaboratively with various departments to ensure seamless integration of new systems and processes that align with the company’s strategic goals.

Key Responsibilities

1. Strategic Planning and Execution:

  • Develop and implement transformation strategies that align with business objectives.
  • Collaborate with senior leadership to identify and prioritize transformation initiatives.
  • Conduct market research and competitive analysis to inform strategic decisions.

2. Digital Transformation:

  • Lead the integration of digital technologies to improve business processes and customer engagement.
  • Identify opportunities for digitization that align with transformation goals.
  • Manage the lifecycle of digital projects from inception to deployment.

3. Customer Experience and Marketing:

  • Use UX methodologies, customer insights, and analytics to drive decision-making and improve customer journeys.
  • Develop and implement go-to-market strategies that align with transformation goals.

4. Business Analysis and Process Improvement:

  • Develop and implement business process reengineering strategies.
  • Use data-driven insights to inform business decisions and track transformation success.

5. Project Management:

  • Lead cross-functional teams in the execution of transformation projects.
  • Develop project plans, timelines, and budgets.
  • Monitor project progress and ensure timely completion within budget.

6. Stakeholder Management:

  • Engage with key stakeholders to gather requirements and ensure alignment.
  • Communicate progress and updates to stakeholders regularly.
  • Address stakeholder concerns and manage expectations throughout the transformation process.

7. Change Management:

  • Develop and implement change management strategies to facilitate smooth transitions.
  • Conduct training sessions and workshops to support staff during the transformation.
  • Measure the impact of changes and adjust strategies as needed.

Experience

  • Bachelor’s degree in Business Administration, Marketing, Information Technology, or related field, AND / OR 5+ years of experience in business transformation, digital transformation, project or product management, or a related field.
  • Strong understanding of digital technologies and their application in business.
  • Proven experience in developing and executing marketing strategies.
  • Excellent analytical and problem-solving skills.
  • Exceptional project management skills with a track record of delivering complex projects on time and within budget.
  • Strong communication and interpersonal skills with the ability to influence and engage stakeholders at all levels.
  • Experience with change management methodologies and practices.
  • Proficiency in relevant software and tools (e.g., project management software, prototyping, CRM, analytics tools).
  • Proven experience within the Auto industry/FinTech services sector would be advantageous.
  • Solid experience using a variety of project management methodologies.
  • Firm understanding of the project lifecycle and delivery models (Waterfall/Product/Agile).
  • Solid experience in working in a multi-discipline team fostering collaboration and teamwork.
  • Strong business acumen, communication, and facilitation skills.
  • Strong problem-solving and analytical skills.
  • Willingness to be flexible in job responsibilities as needs and opportunities warrant.
  • Strong understanding of web-based solutions delivery.
  • Knowledge of UX Design & Research fundamentals.

Non-technical Skills

Key Competencies

  • Strategic thinking and planning
  • Customer-focused mindset
  • Analytical and data-driven decision-making
  • Effective communication and stakeholder management
  • Adaptability and resilience

Personality Traits

  • Attention to detail
  • Excellence-oriented and a desire to evolve processes and delivery models to drive efficient and outstanding delivery
  • Energetic, driven, and committed to project success while working under tight time constraints and pressure
  • Ultimate accountability of a project and the delivery of your team
  • Mature and professional individual who is self-motivated and enthusiastic
  • A desire to contribute positively to the development team
  • A leader who is driven to contribute to and maintain the culture of our team
  • A team player
  • Take responsibility for the quality and data integrity of the solution being delivered to the business
  • Facilitate good working relationships with clients and the technical team alike

Communication

  • Ability to communicate effectively and efficiently in both written and verbal formats
  • Assist in the facilitation of team and client meetings
  • Communicating effectively with customers and building strong and long-lasting relationships with these customers
  • Deliver informative, well-organized presentations and status reports
  • Understand how to communicate difficult/sensitive information in a tactful manner

Problem Solving

  • Identifies critical issues and when to take action
  • Challenging the client and development team to think out of the box

Leadership

  • Generate enthusiasm among team members
  • Lead with influence
  • Proactively seek opportunities to serve in leadership and mentorship roles
  • Challenge others to develop as leaders while serving as a mentor/role model

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