Job title: Admin Support Agent

Location: Centurion, Gauteng

Salary: Market related cost-to-company


Company overview

Lightstone Auto is an intelligent solutions company with strong, automotive industry-specific expertise and core capabilities in Dealer systems (Sales, Stock, Marketing and F&I), market performance and forecasting analytics and data management.

We specialize in delivering integrated, online knowledge solutions, batch and real-time data quality solutions, and a broad range of dealership focused analytical products to a range of automotive manufacturers, dealerships, and financial services clients.

We hire exceptional people and provide them with an environment where they can excel. Our non-corporate culture encourages flexibility, collaboration and innovation.

We pride ourselves in our core values to Encourage Participation, Respond to Changing Needs and Win Together, which are reflected in each development, project, product or service we undertake to deliver

Role Overview

We are looking for a dynamic and detail-oriented Admin Support Agent to join our high-performing Lightstone Auto Admin Team. The successful candidate will provide administrative and customer support across our full range of Lightstone Auto products, ensuring timely, efficient, and professional service to both internal and external stakeholders. This role demands a proactive individual who thrives in a fast-paced environment and is committed to delivering exceptional customer service.


Key Responsibilities

  • Manage and resolve support requests from internal and external customers across all Lightstone Auto platforms.
  • Deliver timely responses and resolutions via calls, emails, and system tickets.
  • Ensure exceptional service delivery that meets and exceeds customer expectations.
  • Take full ownership of customer issues, ensuring follow-through until resolution.
  • Maintain in-depth knowledge of Lightstone Auto products and assist in auditing and updating product information.
  • Support system users to ensure uninterrupted access and usage of Lightstone Auto platforms.
  • Manage documentation and administrative tasks with precision and organisation.
  • Contribute to a streamlined support process by identifying opportunities for improvement.

Qualifications/Experience

  • Minimum Education: Matric / Grade 12
  • Experience:
    • Minimum 2 years in an admin, customer service, or support centre role.
    • Proven experience using a CRM system, ideally Microsoft Dynamics (3+ years preferred).
  • Formal training or experience in professional telephone and email etiquette will be advantageous.

Technical Skills

  • Proficient in MS Outlook, Word, Excel, and PowerPoint
  • Familiarity with Lightstone Auto systems will be advantageous
  • Strong administrative and digital filing skills

Non-technical skills

  • Fluent in English and Afrikaans, with excellent written and verbal communication skills
  • Strong interpersonal and relationship-building abilities
  • Active listening skills with a calm and patient approach
  • High attention to detail and commitment to quality
  • Problem-solving mindset with a passion for continuous improvement
  • Ability to manage multiple tasks, prioritise, and meet deadlines
  • Enthusiastic learner with a positive, can-do attitude
  • Team player who can also work independently when needed
  • Honest, reliable, and professional
  • Strong brand ambassador with a customer-first mentality

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